FAQ for Patients
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Kata® at a glance
- What is Kata®?
- What are the functions of the inhalation aid Kata®?
- How is the app structured?
- Can Kata® replace medical treatment?
- Why should you use Kata®?
- What are the requirements to use Kata®?
- Are there any exclusion criteria against using Kata®?
- How effective is Kata®?
- Is there an age recommendation for the Kata® health app?
- Which inhalers are supported by Kata®?
- I do not own a pulse oximeter or peak flow meter and therefore cannot enter these parameters. Is it important?
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How do I get Kata®?
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Inhalation, lung diseases and therapy
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Technical assistance
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- Which devices support Kata®?
- I have a tablet/iPad - does Kata® also work there?
- What does my smartphone need to be able to do for the app to work?
- How do I update the Kata® app?
- Kata® has prompted me to update. What happens then? Will the app continue to work without an update?
- How do I reinstall Kata®?
- I had to delete the app, is all my data gone now?
- Is offline use also possible?
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Error messages, questions and problems
- What do I do if I get an error message / error code?
- What can I do if logging in is no longer possible?
- What do I do if the app stops responding?
- My app crashes directly when I open it, what can I do about it?
- My app no longer starts, what now?
- I can no longer log in. Why?
- During the inhalation process, the app suddenly stalled. What can I do about it?
- The app reports a synchronization error, what do I do now?
- The contact form does not work for me. Who can help me with questions?
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Data protection
- What happens to my data?
- Does my doctor have access to my data?
- Where can I find the privacy policy?
- Will my data be automatically deleted when I uninstall the app?
- Where are the servers located
- What happens when I delete my account?
- I don't want to use Kata, anymore. How can I deactivate my account?
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Contact
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What can I do if logging in is no longer possible?
Have you already checked if your e-mail address and password are correct? If you have forgotten your password, you can reset it. In a very rare case, our server could also be overloaded. This problem would be solved within minutes. Therefore, just try again after 10 minutes. If none of these tips helped you, you can of course contact us at this address: usersupport@kata-inhalation.com.