FAQ for Patients
Kata® at a glance
- What is Kata®?
- What are the functions of the inhalation aid Kata®?
- How is the app structured?
- Can Kata® replace medical treatment?
- Why should you use Kata®?
- What are the requirements to use Kata®?
- Are there any exclusion criteria against using Kata®?
- How effective is Kata®?
- Is there an age recommendation for the Kata® health app?
- Which inhalers are supported by Kata®?
- I do not own a pulse oximeter or peak flow meter and therefore cannot enter these parameters. Is it important?
How do I get Kata®?
Inhalation, lung diseases and therapy
- Which devices support Kata®?
- I have a tablet/iPad - does Kata® also work there?
- What does my smartphone need to be able to do for the app to work?
- How do I update the Kata® app?
- Kata® has prompted me to update. What happens then? Will the app continue to work without an update?
- How do I reinstall Kata®?
- I had to delete the app, is all my data gone now?
- Is offline use also possible?
Error messages, questions and problems
- What do I do if I get an error message / error code?
- What can I do if logging in is no longer possible?
- What do I do if the app stops responding?
- My app crashes directly when I open it, what can I do about it?
- My app no longer starts, what now?
- I can no longer log in. Why?
- During the inhalation process, the app suddenly stalled. What can I do about it?
- The app reports a synchronization error, what do I do now?
- The contact form does not work for me. Who can help me with questions?
My app crashes directly when I open it, what can I do about it?
If your app crashes directly, you can try to uninstall and reinstall Kata®. You can find information about this in the section “How do I reinstall Kata®?” Another option is to perform an update of the app.
If the Kata® health app still crashes after that, feel free to contact customer support.