FAQ for professionals
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Kata® at a glance
- What is Kata®?
- What are the functions of the inhalation aid Kata®?
- How is the app structured?
- What values/data can my patients enter into the app?
- Can Kata® replace medical treatment?
- Why should you prescribe Kata®?
- What are the indications?
- Are there any contraindications?
- How effective is Kata®?
- Is there an age recommendation for the Kata® health app?
- Which inhalers are supported by Kata®?
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How do I get Kata®?
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Inhalation, lung diseases and therapy
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Technical assistance
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- How do my patients create a profile?
- How do my patients log in?
- Why do my patients have to register?
- How can my patients customize their profile?
- How can my patients change their password?
- What can my patients do if they have forgotten their password?
- How can my patients log out of the Kata® app?
- How can my patients delete their profile?
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- Which devices support Kata®?
- Does Kata® also work via a tablet/iPad?
- What does the smartphone need to be able to do for the app to work?
- How do I perform an update of the Kata® app?
- Kata® has prompted me to update. What happens then? Will the app continue to work without updating?
- How do I reinstall Kata®?
- I had to delete the app, is all my data gone now?
- Is offline use also possible?
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Error messages, questions and problems
- What do I do if I get an error message/error code?
- What can I do if logging in is no longer possible?
- What do I do if the app stops responding?
- My app crashes directly when I open it, what can I do about it?
- My app no longer starts, what do I have to do now?
- I can no longer log in. Why?
- During the inhalation process, the app suddenly stalled. What can I do about it?
- The app reports a synchronization error, what do I do now?
- The contact form does not work for me. Who can help me with my questions?
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Data protection
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Contact
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The app reports a synchronization error, what do I do now?
Do you have access to the Internet (mobile data or WLAN)? Data can only be synchronized if there is a connection to the Internet. Please check again whether this is the case for you.
In any case, the app will offer you to repeat the synchronization.
Attention: To send us a request, there should be an email account on your smartphone.